Return Policy
Return or refund policy of before and after purchase, topics are as follows:
In term of damage/malfuction is cause from our production/transportation
- Period - the customer can request an exchange/return of the product within 14 days after receiving the product.
- Requirements - product return, would be exchanged with the similar product, different product, or just refund.
- Conditions - the purchased product, price tag, packaging, shipment, receipt, etc. must be suitable for investigation.
- Customer in charge in terms of packing, shipping the product back to us.
- We will exchange/return product within 5 -7 official days after receive and investigating product. Then we will in charge in terms of packing, shipping the product.
In term of damage/malfuction is not cause of our production/transportation
- Period - the customer can request an exchange/return of the product within 14 days after receiving the product.
- Requirements - product return, would be exchanged with the similar product, different product, or just refund.
- Conditions - the purchased product, price tag, packaging, shipment, receipt, etc. must be suitable for selling.
- Customer in charge - in terms of packing, shipping, and receiving the product.
- We will exchange/return product within 5 -7 official days after receive and investigating product. Customer in charge in terms of packing, shipping the product.
- If customer need to refund. We have fee 5% of product price and shipping cost as occuring.